Ai And Data-Driven Cx Optimization For Enhanced Customer Experiences
AI to Do CX explores advancements in NLP, ML, AI, chatbots, and virtual assistants, their impact on CX metrics (CSAT, CES, NPS), and best practices for optimizing CX processes using customer journey mapping, omnichannel support, self-service platforms, predictive analytics, and knowledge management. Data management plays a crucial role, with CRM, big data, data analytics, and … Read more